Dear Pets Unlimited,
It’s been almost two years since I wrote you last. I am so pleased to say a lot has changed. Last summer you not only stopped selling puppies and kittens in your stores, but you teamed up with local shelters to promote adoption. Many locations even host actual adoption centres, helping reduce strain on shelters and placing even more cats in loving homes.
The turn around in your policies has been amazing. Hopefully you will serve as a model for others to follow. Whereas before I vowed to avoid your stores at all costs to the point of paying more for the same products elsewhere, I am now proud to be a Pets Unlimited customer. Even though I have moved and you are no longer as convenient as you once were, I will often go out of my way to shop in your store. You have better selection, you are a Canadian company, and you are affordable. Thank you for recognizing the needs and wishes of the people in your communities.
By the way… You wouldn’t happen to have one of those “PJ’s Pets” cards kicking around with my name on it, would you? I can’t seem to find my old one.
Kristine, a proud customer
Dear Jungle Pets,
It’s obvious I am not part of your target market. I can’t lie to you. I’ve only been in your store once. Once was enough to ensure I will never return. This was several years ago and your business hasn’t changed so I won’t fool myself into thinking my shopping choices make any difference to you whatsoever.
That being said, I still think it’s worth writing to you. As an animal lover and proud owner of a cat, a dog, and quite a few fish – and likely many more of all in the future – I spend a lot of money in pet stores. I don’t like to think about how much cash I have dropped but it’s definitely in the thousands. The total will only increase as time goes on. Wouldn’t you like to have a piece of that?
I do have one good thing to say about you. You are a locally owned, Atlantic Canadian company. Your founder started the business while still in high school. That’s pretty cool. It’s something I wish I could support. It pains me that I can’t.
You know why I and many others avoid you, right? It’s because your stores sell kittens. I don’t know if you sell puppies or not because I haven’t been back to check but I know you still sell kittens, ignoring the adoption trend taken up by all other businesses in the province. I don’t know where you get the kittens from. It’s not necessary for me to know. But I won’t spend a cent in either of your locations until you stop this practice. Even if it means shopping at large international companies instead.
Kristine, proud not to be a customer